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Living Well in Cornwall
STBY were asked by Dott Cornwall – a Design Council body who promote design-led solutions to economic and social problems – to investigate what could be done to support sustainable living in Cornwall....
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User-Centered Design across development stages
For the University of Amsterdam STBY facilitated a series of workshops with students, lecturers and system operators to inform the iterative development of its new Electronic Learning System (ELO)....
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Service Experience Lab on mobile internet
Together with the Creation Centre of T-Labs (part of Deutsche Telekom in Berlin) STBY organised and facilitated a Service Experience Lab in London. In a full day programme product managers from...
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Global what?
This lovely collage of webcam pictures illustrates what we are going on about all the time: our fantastic network of great design researchers collaborating all around the world!...
View ArticleService Design Thinks Amsterdam
Please come along for another evening of presentations and debate among the Dutch Service Design community. The theme for the upcoming event on 12 May is ‘Exploring the O-gap’. How can you support your...
View ArticleService Design Talks Amsterdam
If you’re interested in an in-depth conversation triggered by a recent publication relevant to service design, you’re welcome to join us at the upcoming Service Design Talks session in Amsterdam on 19...
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Personas to inform and inspire service innovation
In a follow-up project to the early explorations in 2009, STBY was asked to develop a series of personas for Southern Water. Again, we worked closely together with the Design Council team on this...
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Helping parents to advise and support
Building on the results of a previous study, STBY were asked by DUO/IB-Groep in the Netherlands to examine the ways in which parents support their children once they enter higher education....
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Remote services for older people
For a consortium of public sector organisations in The Netherlands STBY is working on a user-driven innovation proces aiming to develop new remote services that support older people to live...
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Personal storytelling with video
STBY recently produced a series of films for a major telecoms firm, documenting the ‘solutions’ people improvise to a range of situations in their everyday lives. These films are to be used in the...
View ArticleDesign Research for Service Innovation
Our creative research projects connect organisations with the lives and experiences of their customers. This helps our clients to innovate their service offering, making it more valuable for both their...
View ArticleService Design En Espanol
Members of STBY’s core team have already had an extensive array of articles relating to service design published in both English and Dutch. This week saw a first however, with the publication of a...
View ArticleSTBY in Touchpoint
STBY’s Strategy Director Geke Van Dijk has contributed an article to issue 4 of Touchpoint, the international journal of service design. The issue focuses on links between service design and...
View ArticlePresentation at ‘Creatie van Waarde’
On 28 June Bas Raijmakers presented two case studies of service innovation projects STBY worked on in the UK, to illustrate how creative thinking contributes to innovation and the creation of economic...
View ArticlePresentation at N2010 in Brazil
STBY Co-founder and Strategy Director Bas Raijmakers will be in Brazil this July speaking at the N2010 design festival. N2010, or the National Meeting of Students of Design, is this year celebrating...
View ArticleExhibition at EPIC
In collaboration with Daijiro Mizuno from the Critical Design Lab at Kyoto University of Art & Design, STBY will be exhibiting results from the Belonging & Belongings project at the EPIC...
View ArticleCharging Up: Energy usage in households around the world
Article for Touchpoint 4, the journal of the international Service Design Network, by Geke van Dijk. ‘Charging Up’ is an international study of people’s practices and motivations in relation to...
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Design research in Brazil
Geke and Bas have been in Brazil for a few weeks, traveling across the country visiting friends at our partner company Feel the Future and elsewhere. The vibe in Brazil is different from Europe we...
View ArticleWorkshop at Creative Company Conference
STBY will facilitate a workshop at the upcoming Creative Company Conference on 14 September 2010 in Haarlem, The Netherlands. The core themes of the conference this year are Service Design, Design...
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STBY London
In London we are based in the vibrant area of Shoreditch. Just a short walk from Liverpool Street Station, and on the brink of Hoxton. Our address: Unicorn House 221-222 Shoreditch High Street,...
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